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PAYOK TERMS AND CONDITIONS FOR CONTRACTING AND SERVICES
PayOk Financial Services, S.L. (Payment Institution regulated by the Bank of Spain, license number BE 6928)
Last contract update: 14-04-2026
1. PROVIDER IDENTIFICATION
1.1 Company details
- Company name:PayOk Financial Services, S.L.
- Tax ID (CIF/NIF):B73697567
- LEI:254900GYRB3SRHK4K565
- Registered office:C/ Concordia, nº 39, 30500, Molina de Segura, Murcia (Spain)
- Basic and legal information: Registered with the Mercantile Registry of Murcia, Volume 2795, Book 0, Page 168, Section 8, Sheet MU75166, Entry 6, Date 11/10/2023
- Official registration with the Bank of Spain:BE 6928, under supervision as an Exempt Payment Institution regulated by Royal Decree-Law 19/2018, of 23 November, on payment services and other urgent financial measures.
1.2 Nature and regulation
PayOk Financial Services, S.L. (hereinafter, “PayOk” or “the Entity”) is a Payment Institution regulated under Spanish and European Union (EU) law, in particular Directive (EU) 2015/2366 (PSD2) and Law 10/2010, of 28 April, on the prevention of money laundering and terrorist financing (“AML/CFT”). Its authorization does not allow deposit-taking, but rather the provision of payment services, subject to the control and supervision of the Bank of Spain.
PayOk maintains agreements with several acquiring banks, whose obligations and internal policies are passed on to the client in these Terms and Conditions.
2. DESCRIPTION OF SERVICES OFFERED
2.1 Virtual POS registration with 3D Secure for the sale of tangible products
- Intended for merchants selling items with physical delivery.
- Includes 3D Secure to minimize fraud and chargebacks.
- Accepts card transactions from different countries, enabling internationalization.
- Integration with logistics or inventory control systems.
- Complies with PSD2 and GDPR guidelines, providing maximum security.
2.2 Virtual POS registration with 3D Secure for the sale of intangible services
- Intended for merchants selling items without physical delivery.
- Includes 3D Secure to minimize fraud and chargebacks.
- Accepts card transactions from different countries, enabling internationalization.
- Integration with logistics or inventory control systems.
- Complies with PSD2 and GDPR guidelines, providing maximum security.
2.3 Limitations or prerequisites
- Subject to prior KYC (Know Your Customer) verification, in accordance with Law 10/2010 and its provisions.
- Subject to final approval by PayOk and/or our acquiring banks, in compliance with anti-fraud and anti-money laundering regulations.
3. CONTRACTING PROCESS
3.1 Steps to contract
- The client chooses the appropriate Virtual POS (tangible products or intangible services).
- Provides their data (identification, business information) on PayOk’s website, accepting the Privacy Policy and these Terms and Conditions.
- Pays the registration fee; without this payment, the contractual relationship will not take effect.
3.2 Formalization
- The contract becomes effective when PayOk verifies the payment and KYC documentation (Law 10/2010).
- Integration keys and the sub-acquiring account are enabled.
- PayOk provides the contract in Spanish (official language), English, and Russian. In the event of discrepancies, the Spanish version prevails.
4. PRICES, TAXES AND ADDITIONAL COSTS
- There are no shipping or additional costs for the registration of a virtual POS.
- The registration fee is shown in euros (€), including 21% VAT (current tax in Spain).
- The client may review the total amount before proceeding with payment.
5. PAYMENT METHODS
- Accepted payment methods: Credit/debit cards (Visa, MasterCard, and Cirrus), and bank transfer to a Spanish account.
- PayOk is PCI DSS certified, using secure encryption for transactions.
- Once payment is received, the invoice is issued and activation procedures for the selected terminal begin.
6. SERVICE DELIVERY AND ACTIVATION
- PayOk will activate the Virtual POS service within approximately 24 business hours after payment confirmation and KYC document validation.
- PayOk reserves the right to temporarily withhold sales funds until compliance with anti-money laundering regulations is confirmed.
- The client will have access to technical support (via email, phone, LiveChat, or WhatsApp) once registration is complete.
7. RIGHT OF WITHDRAWAL AND CANCELLATION
- The client has 14 calendar days to withdraw without giving any reason, starting from the contracting or activation of the service, provided that no transactions have been processed by that time.
- Withdrawal may be requested by email or through a form on PayOk’s website; the registration fee will be refunded within a maximum of 14 days, unless a legal exception applies for services already rendered.
- Early cancellation may be requested at any time; however, if there are outstanding amounts or legal procedures, these must be resolved before effective cancellation.
8. CONTRACT DURATION, RENEWAL AND TERMINATION
- The initial term of the contract is 1 year, automatically renewable for equal periods without charging a new registration fee.
- PayOk may terminate the contract immediately if it detects serious breaches, fraud risks, money laundering, or prohibited activities that compromise its reputation or that of the acquiring banks.
- The client may terminate the contract by notifying PayOk, provided that all outstanding obligations are settled and the established cancellation procedure is followed.
9. OBLIGATIONS AND RIGHTS OF THE PARTIES
9.1 PayOk’s obligations
- Provide the service with due professional diligence, complying with payment services regulations (PSD2) and the guidelines of the Bank of Spain.
- Ensure the integration of anti-fraud measures (3D Secure, PCI DSS) and transparency in payments.
- Convey the contractual requirements of our acquiring banks to the client and ensure compliance.
9.2 Client’s obligations
- Provide complete and updated data, comply with current laws, card network rules, and PayOk’s conditions.
- Refrain from illicit, fraudulent, or prohibited activities, and do not use the gateway for activities not authorized by law or this contract.
9.3 PayOk’s rights
- Require the necessary documentation to comply with KYC and AML/CFT obligations.
- Temporarily suspend operations if potential violations or serious security risks are detected.
9.4 Prohibited businesses
In accordance with regulations and the requirements of acquiring banks, PayOk declares the following businesses or activities inadmissible:
Adult content and services that infringe the law, Binary options, Cryptocurrencies (if not compliant with regulations), Signal jammers or blocking devices, Drug paraphernalia, Drugs (soft or hard), Get-rich-quick schemes, Grow shops or products directly aimed at illicit drug cultivation, Human body parts or bodily fluids (except hair/teeth), Human trafficking, Illegal wildlife trade in protected/endangered species, Intellectual property infringement, Deceptive marketing, Precious metals (gold, silver, platinum, palladium) offered as speculative investment, Products/services that promote hate, violence, discrimination, terrorism or harassment, Pyramid schemes, Real estate (not services), Sale of followers: “likes” or "views" on social media, Spy devices/services/software, Sale of illegal products/services under applicable law, Tobacco (except e-cigarettes with specific regulation), Unlicensed financial advisors, Unlicensed gambling, Credits/coins of virtual worlds redeemable for cash or real goods/services, Unauthorized weapons, ammunition or related items.
PayOk may block the contract or operations if use in violation of this policy is detected, with the corresponding liability claims.
10. LIMITATION OF LIABILITY
- PayOk is not liable for any damages or losses arising from causes beyond its control, such as network failures, internet outages, or force majeure.
- The content and marketing of products/services offered by the client are the sole responsibility of the client. PayOk is not liable for the quality or lawfulness of such products or services.
- There will be no liability for loss of profit, indirect damages, or other special or consequential damages, unless there is intent or gross negligence by PayOk.
11. INTELLECTUAL AND INDUSTRIAL PROPERTY
- PayOk holds the rights to trademarks, software, manuals, and infrastructure associated with the payment platform.
- The client is granted a limited right of use for the duration of the contract; any reproduction, transfer, or unauthorized exploitation is strictly prohibited.
12. PERSONAL DATA PROTECTION
- PayOk acts as the data controller for collected data, in accordance with GDPR (Regulation (EU) 2016/679) and the LOPDGDD (Organic Law 3/2018).
- Purpose: management of the contractual relationship, fraud control, and compliance with AML/CFT.
- Legal basis: consent of the data subject and/or legal requirements (anti-money laundering).
- Exercise of rights: access, rectification, erasure, objection, restriction, and portability by email to [email protected]. More details in our Privacy Policy.
13. CUSTOMER SERVICE AND CLAIMS
- The official customer service channel is available at https://payok.app/atencion-al-cliente
- PayOk undertakes to resolve claims in the shortest possible time and with the utmost diligence.
- If the user is not satisfied, they may contact the Complaints Service of the Bank of Spain, as PayOk is a supervised payment institution.
14. ALTERNATIVE DISPUTE RESOLUTION
- For contracts with consumers, there is the possibility of using the EU Online Dispute Resolution platform, in accordance with Regulation (EU) 524/2013.
- The use of this channel does not preclude subsequent ordinary judicial action.
15. APPLICABLE LAW AND JURISDICTION
- Spanish law and European regulations on payment services (PSD2), data protection, and anti-money laundering will apply.
- Any dispute will be subject to the jurisdiction of the Courts of Molina de Segura (Murcia, Spain), waiving any other jurisdiction.
16. OTHER SECTOR-SPECIFIC CLAUSES
16.1 Anti-Money Laundering (AML/CFT)
The client shall provide the information and documentation requested under Law 10/2010, authorizing PayOk to carry out the necessary checks and to withhold funds or block suspicious transactions.
16.2 Risk warnings
Our acquiring banks may impose additional security conditions and may even suspend or withhold payments linked to suspected fraud, security breaches, or regulatory non-compliance.
16.3 Conditions for professional use
Any individual or legal entity may access PayOk’s services, provided they comply with applicable regulations and do not commit legal or contractual violations.
17. AMENDMENT CLAUSE
17.1 Amendment of the Terms and Conditions
PayOk may amend these Terms and Conditions to adapt to legal changes, supervisory requirements, technological improvements, or internal policies. The client will be notified at least thirty (30) calendar days in advance, unless another period is set by law or immediate compliance is legally required.
17.2 Client’s right of termination
If the client does not accept the amendments, they may terminate the contract without penalty by notifying PayOk before the effective date of such changes. Failure to notify within the indicated period will imply acceptance of the new conditions.
18. FORCE MAJEURE AND SERVICE CONTINUITY CLAUSE
18.1 Force majeure
Neither party shall be liable for breaches due to force majeure, such as natural disasters, pandemics, armed conflicts, massive cyberattacks, power issues, or government decisions that make service provision impossible.
18.2 Exemption from liability
During the force majeure event, the affected party shall not be liable for delays or failures, but will take reasonable steps to minimize the effects and restore normality as soon as possible.
18.3 Commitment to restoration
The affected party must immediately notify the other party of the force majeure event and make the necessary efforts to restore the service.
19. ANTI-FRAUD AND ABUSE PREVENTION CLAUSE
19.1 Right to monitor
PayOk reserves the right to monitor all operations carried out on the platform to detect possible fraud, money laundering, abuse, or other improper uses.
19.2 Preventive blocking
If patterns of fraud or abuse are detected, PayOk may block the client’s account or affected operations while investigating their legitimacy, always informing the client as far as possible.
20. NOTIFICATION CLAUSE
20.1 Valid channels
Notices between the parties may be made:
- Through the email provided by the client,
- By internal message on the PayOk platform,
- By certified mail or courier to PayOk’s legal address or the postal address designated by the client.
20.2 Validity of electronic communications
Electronic messages that prove date, authenticity, and destination will be considered valid notifications with full legal effect.
21. SUBCONTRACTING CLAUSE
21.1 Authorization to subcontract
The client expressly authorizes PayOk to subcontract, with specialized entities, those services necessary to provide a reliable and secure infrastructure (IT security, technical support), provided this does not undermine confidentiality and data protection obligations.
21.2 Regulatory compliance
PayOk will ensure that subcontractors comply with the same legal requirements governing this contract (AML/CFT, GDPR, PSD2).22. PROTECTION AGAINST THIRD-PARTY CLAIMS CLAUSE
22. PROTECTION CLAUSE AGAINST THIRD-PARTY CLAIMS
22.1 Client’s responsibility
The client shall be solely responsible in case of third-party claims, including those of its own consumers, if such claims are based on unlawful or improper use of the PayOk platform or transactions prohibited by law.
22.2 Exemption of PayOk
The client shall hold PayOk harmless from damages, costs, or legal defense expenses that may arise as a result of the marketing of products or services that are contrary to law or this contract.
23. AUDIT AND CONTROL CLAUSE
23.1 Audit rights
PayOk may, through its own staff or an authorized auditor, verify compliance with contractual and regulatory conditions. The audit will be conducted with reasonable prior notice and during business hours, except in justified emergencies.
23.2 Client’s cooperation
The client undertakes to provide access to the information and documentation necessary for the audit, provided that this does not infringe third-party rights or trade secrets, and complies with legal requirements regarding data protection.
24. DISCLAIMER OF WARRANTIES CLAUSE
24.1 Service availability
PayOk does not guarantee total, continuous, and uninterrupted service availability, although it will make every effort to prevent interruptions or incidents.
24.2 Scope of disclaimer
Unless otherwise required by law, PayOk is not responsible for service deficiencies due to third parties (telecommunications providers, external networks) or to force majeure/fortuitous circumstances.
25. SUPERVISION OF REGULATORY CHANGES CLAUSE
25.1 Impact on operations
If a new regulation or guideline from supervisory authorities (Bank of Spain, EBA) comes into force altering the obligations of PayOk or the client, both parties undertake to update the relevant provisions.
25.2 Adaptation of conditions
PayOk will notify the client of necessary adaptations to safeguard the validity and effectiveness of the service, without this constituting a unilateral contract amendment unrelated to such legal requirement.
26. ASSIGNMENT OF CONTRACT CLAUSE
26.1 Prohibition of assignment by the client
The client may not assign, in whole or in part, their rights or obligations under this contract to third parties without the express prior written consent of PayOk, unless a mandatory rule allows it.
26.2 PayOk’s right to assign
PayOk may, within the corporate group or in favor of third parties, assign this contract in whole or in part, provided that the assignee meets applicable legal and regulatory conditions, and the client is duly notified.
RELEVANT EXTERNAL URLS
- Bank of Spain (BdE): https://www.bde.es
- European Banking Authority (EBA): https://www.eba.europa.eu
- Spanish Data Protection Agency (AEPD): https://www.aepd.es
- ODR Platform – Online Dispute Resolution: https://ec.europa.eu/consumers/odr
- EU Legislative References (EUR-Lex): https://eur-lex.europa.eu
- PayOk Privacy Policy: https://payok.app/politica-privacidad
BY SUBSCRIBING TO THIS CONTRACT, THE CLIENT DECLARES THAT HE HAS READ, UNDERSTOOD AND FULLY ACCEPTED ALL SECTIONS OF THESE TERMS AND CONDITIONS, ACKNOWLEDGING THEIR BINDING NATURE AND SUBMITTING TO THE APPLICABLE LAWS AND COMPETENT AUTHORITIES.
In Molina de Segura, Murcia (Spain), on 14-04-2026.
© 2026 PayOk Financial Services, S.L. All rights reserved.
Legal Notice, Privacy Policy and Cookie Policy
1. Legal Notice
In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the identifying details of the company are set out below:
- Company name: PAYOK FINANCIAL SERVICES, S.L. (hereinafter, PAYOK).
- CIF: B73697567
- Address: C/ Concordia, nº 39, 30500, Molina de Segura, Murcia — Spain
- Phone: +34 613 01 87 17
- Email: [email protected]
- Domain name: www.payok.app
- Administrative authorisation: Authorisation from the National Commission on Markets and Competition (CNMC) for the provision of electronic communications services.
Mercantile Register
The company PAYOK FINANCIAL SERVICES, S.L. has been registered in the Mercantile Registry of Murcia: Volume 2795, Book 0, Page 168, Section 8, Sheet MU75166, Entry 6, dated 11/10/2023.
Purpose of the website
Provision of financial services and related sector services associated with PAYOK. This legal notice (hereinafter, the "Legal Notice") governs the use of the website www.payok.app.
Legislation
In general, the relations between PAYOK and the users of its telematic services present on this website are subject to Spanish legislation and jurisdiction.
User use and access
The User is informed, and accepts, that access to this website does not in any way imply the start of a commercial relationship with PAYOK or any of its branches.
Intellectual and industrial property
The intellectual property rights over the content of the web pages, their graphic design and code are owned by PAYOK. Therefore, their reproduction, distribution, public communication, transformation or any other activity that may be carried out with the contents of its web pages is prohibited — even citing the sources — without the written consent of PAYOK.
Website content and links
PAYOK reserves the right to update, modify or delete the information contained on its web pages, and may even limit or deny access to such information to certain users.
PAYOK does not assume any responsibility for the information contained on third-party web pages that may be accessed via "links" from any web page owned by PAYOK.
The presence of "links" on PAYOK's web pages is solely for informational purposes and in no case implies any suggestion, invitation or recommendation regarding them.
2. Privacy Policy
Through this data protection policy, PAYOK informs the users of its website about how their data will be managed, so that they can decide freely and voluntarily whether they wish to provide the requested information.
Principles and privacy guarantee
This website respects and protects users' personal data. As such, you should know that your rights are guaranteed.
At PAYOK we guarantee compliance with the following principles in order to ensure your privacy:
- We never request personal information unless it is truly necessary to provide the services requested by the client.
- We never share our users' personal information with anyone, except to comply with the law or where we have the user's express authorisation.
- We never use your personal data for a purpose other than that stated in this privacy policy.
Please note that this Privacy Policy may be modified in order to adapt to new regulatory requirements, so users are advised to review it periodically.
PAYOK has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), as well as Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE).
Data controller
- Company name: PAYOK FINANCIAL SERVICES, S.L.
- CIF: B73697567
- Address: C/ Concordia, nº 39, 30500, Molina de Segura, Murcia — Spain
- Phone: +34 613 01 87 17
- Email: [email protected]
For the processing of our users' data, we implement all the technical and organisational security measures established by current legislation.
Principles applied to personal information
In processing your personal data, we will apply the following principles, which meet the requirements of the GDPR:
- Lawfulness, fairness and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes, of which we will inform you in advance with absolute transparency.
- Data minimisation: We will only request data that is strictly necessary in relation to the purposes for which it is required.
- Storage limitation: Data will be kept for no longer than is necessary for the purposes of the processing.
- Integrity and confidentiality: Your data will be processed in a manner that ensures appropriate security and confidentiality. PAYOK will take the necessary precautions to prevent unauthorised access to or misuse of the data.
How did we obtain your data?
The personal data we process comes from:
- Contact form.
- Newsletter subscription.
- Email.
- User registration.
- Registration for events and activities.
For what purpose do we process your personal data?
When a user interacts with this website — for example, to comment on a post, send an email, subscribe or enter into a contract — they are providing personal information for which PAYOK is responsible. This information may include data such as the IP address, name, physical address, email address, phone number, etc. By providing this information, the user consents to its management and storage as described in this document.
The information collection systems are as follows:
- Contact form: Data is requested (Name, Email) in order to respond to users' requests, questions or complaints.
- User registration form: When creating an account, the following is requested: name, surname, address, phone number, email, password.
- Newsletter form: Name and Email are requested in order to send commercial and operational information.
- Cookies: Other non-identifying data is collected, as detailed in the cookie policy.
PAYOK will not transfer personal data that can identify the user to third parties without prior consent.
What is the legal basis for processing your data?
PAYOK is entitled to process your personal data on the basis of the data subject's consent, as set out in Article 6.1.a of the aforementioned GDPR.
How long will your data be kept?
The personal data provided will be kept for as long as a commercial relationship is maintained and, where appropriate, for the years necessary to comply with legal obligations, or until the data subject requests the deletion of their data.
What are your rights when you provide us with your data?
Data subjects have the right to:
- Access: Access their personal data held by PAYOK.
- Rectification: Amend inaccurate data.
- Erasure: Delete their data when it is no longer necessary.
- Objection: Object to the use of their data for a purpose other than the one chosen.
- Portability: Request the transmission of their data to another controller.
- Restriction: Restrict the use of their data and its retention period.
- Right to be forgotten: Request the deletion of their history on the Internet, where applicable.
These rights may be exercised through our data protection officer at the following email address: dpd@valegalespaña.com.
Finally, we inform you of your right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
Accuracy of the data
The user is solely responsible for the accuracy of the data submitted to PAYOK, exempting the company from any liability in this regard. Users guarantee the accuracy, validity and authenticity of the data provided and undertake to keep it duly updated.
Security measures
PAYOK undertakes to use and process users' personal data confidentially, adopting the technical and organisational measures necessary to prevent its alteration, loss, unauthorised processing or access. Should a security incident occur, PAYOK will notify the user without undue delay.
Acceptance, consent and revocability
The user declares that they have been informed of the personal data protection conditions, and accepts and consents to the processing of their data by PAYOK. The consent given may be revoked at any time by notifying PAYOK.
3. Cookie Policy
Through this document, PAYOK sets out its Cookie Collection and Processing Policy, in compliance with the provisions of Article 22.2 of Law 34/2002 (LSSICE).
What are cookies?
Cookies are small files that are installed on your device when you access the website. Their functions include storing preferences, collecting statistical information and facilitating navigation. Cookies do not provide references from which the user's personal data can be deduced. Users can configure their browser to notify them of, or reject, the installation of cookies.
Why are they important?
From a technical point of view, cookies allow the website to work quickly and adapt to your preferences. They also help improve the services offered thanks to statistical information, and make advertising more efficient.
How do we use cookies?
Browsing this website means that the following types of cookies may be installed:
- First-party cookies: Sent and managed directly by PAYOK.
- Third-party cookies: Sent by third parties anonymously for statistical studies (e.g. social networks).
- Technical and performance cookies: Preserve preferences for certain tools or services so that they do not need to be reconfigured on each visit.
- Statistical analysis cookies: Quantify visitors and anonymously analyse the use of our services.
- Advertising cookies: Manage advertising spaces, adapting the content of the advertising to your browsing profile.
- Session cookies: Store data only while you are accessing the website.
- Persistent cookies: Store data on the device for a defined period.
How can I configure my preferences?
You can allow, block or delete the cookies installed on your device through your browser settings:
What happens if cookies are disabled?
If you block the installation of cookies, certain services on our website will be disabled and the quality of the website's operation may decrease.
What types of cookies does PAYOK use?
| Cookie | Provider | Purpose | Expiration | Type |
|---|---|---|---|---|
| _cf_bm | payok.app | Used to distinguish between humans and bots, allowing valid reports to be generated on website usage. | 1 day | HTTP Cookie |
| payok_cookie_consent | payok.app | Stores the user's cookie consent status for the current domain. | 186 days | HTTP Cookie |
| October_session | payok.app | Maintains the user's state across all page requests. | 1 day | HTTP Cookie |
| PHPSESSID | payok.app | Maintains the user's state across all page requests. | Session | HTTP Cookie |
Acceptance of cookies by choice
If you continue browsing after being informed about our Cookie Policy, we understand that you accept the use of cookies.
When you access this website or application for the first time, you will see a window informing you about the use of cookies, where you can consult this cookie policy. If you consent to the use of cookies, continue browsing or click on any link, it will be understood that you have consented to our cookie policy and, therefore, to the installation of cookies on your device.
In addition to the use of our own cookies, we allow third parties to set and access cookies on your computer. Consent for the use of this company's cookies is linked to browsing this website.
Molina de Segura, Murcia (Spain), 14-04-2026.
Copyright © 2026 — Reg. No. M4249413 — PayOk Financial Services, S.L. All rights reserved.
