Have you been a victim of cyber fraud? Answering yes means it’s time to take action right away. At PayOk, we strongly recommend that you contact our customer support team immediately if you believe you have fallen victim to cyber fraud. You can call us at 968 079 125 or email us at [email protected]. Remember: PayOk will never ask for your access credentials or confidential information by phone, e-mail, or any other communication channel. Protect yourself against fraud and, if in doubt, review our security recommendations or notify us so we can help you as soon as possible.
Contact the PayOk customer support team
Do you have questions, issues, or need technical support? At PayOk, we are happy to help you with any inquiries related to our payment services, resolve operational problems, and provide you with personalized support.
Our customer support team is always here for you, ready to help whenever you need it:
- We quickly resolve any technical issues or incidents with your transactions.
- We provide information about our products, rates, and features.
- We receive and value your suggestions to continue improving the PayOk experience.
You can contact us through our official channels:
- Phone and e-mail: Direct and personalized support.
- Social media: You can also reach us through our digital platforms for added convenience.
Do not hesitate to write or call us. At PayOk, we prioritize security, transparency, and customer satisfaction in every interaction.
Prefer another channel? We are also available via Live Chat, WhatsApp, LinkedIn or you can schedule a personalized meeting through Calendly.
PayOk customer service and technical support hours
At PayOk, we offer you efficient and personalized customer service to resolve any questions, requests, or issues related to our services and payment platform.
PayOk customer service hours:
Our team is available for general inquiries about services, products, and account management:
- Monday to Friday: 9:00 a.m. to 9:00 p.m.
- Saturdays: 9:00 a.m. to 2:00 p.m.
(Spanish mainland time)
PayOk technical support hours:
If you need specific technical assistance regarding our website, payment gateway, or any operational issues, you can contact our support team during the following hours:
- Monday to Friday: 9:00 a.m. to 9:00 p.m.
- Saturdays: 9:00 a.m. to 2:00 p.m.
(Spanish mainland time)
Claims and complaints at PayOk
At PayOk, we are committed to providing transparent and accessible service for the management of claims and complaints. If you wish to file a claim or complaint regarding the conditions set out in our payment services regulations, we offer you a simple and secure process, fully aligned with current fintech sector regulations.
How can you submit your claim at PayOk?
- Access our customer service, where we will provide detailed information about the procedure, timelines, and your rights as a user.
- Review our regulations to learn more about the applicable conditions and the available channels for submitting and tracking your claim.
- Submit your claim or complaint online, by phone, or by e-mail, choosing the channel that best suits your needs for convenience and security.
For more information about your rights and how we protect your data during the process, you can consult the Spanish Data Protection Agency and the Bank of Spain’s information on claims and complaints..
File a claim or complaint
Click here on the link to access the online form and start the claims process quickly and easily.