Requirements for operating with PayOk: Security, legality, and transparency
At PayOk, protecting your business and your customers is our top priority. To guarantee fully secure card payment management in compliance with current regulations, we ask all merchants to submit specific documentation aimed at legal compliance with Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) regulations and Know Your Customer (KYC) protocols.
These requirements are essential to comply with European financial regulation. They also strengthen trust in your commercial operations and shield your ecosystem against online fraud.
Who do these requirements apply to?
All merchants — both self-employed professionals and companies — who wish to process card payments through PayOk's infrastructure. Document verification is a non-negotiable step to activate your payment terminal and operate in a supervised digital environment.
Why do we require this documentation?
- It allows reliable identification of the beneficial owners and parties responsible for the business.
- It facilitates the assessment of the business activity and the origin of funds in accordance with AML/CTF law.
- It helps prevent fraudulent operations and protects the integrity of the acquiring network.
- It meets the security standards required by regulatory authorities.
Regulatory compliance is a guarantee for your cash flow and your customers. At PayOk, we support you throughout the entire validation process, resolving your questions and ensuring a fast and confidential rollout of your account.
💡 Recommended resource: To learn more about how we apply regulatory controls, we suggest reading this LinkedIn article: KYC and AML in acquiring: Compliance and examples for regulated fintechs (in Spanish).
- Onboarding requirements for individuals and self‑employed professionalsOnline pre‑approval formComplete and submit our digital form so we can analyze your professional activity.Personal IdentificationValid ID card or NIE (Front and back, in color, and high resolution).Tax Registration (Model 036/037)Full document (at least pages 1, 2, and 3) to verify your Tax ID (NIF), fiscal address, and business activity code (IAE).Proof of recent activityMost recent "Autónomo" social security receipt or your latest tax return (VAT/IVA or Income Tax/IRPF).Recent Bank certificateBank account ownership certificate (issued within the last 3 months) under the holder's name.Economic activity & PEP declarationComplete and sign our internal form (KYC Protocol) for professionals.PayOk payment services framework contractReview and sign the contract to activate your online payment terminal.
- Onboarding requirements for legal entitiesOnline Pre-approval FormComplete and submit the digital form so we can analyze your company’s activity.Incorporation Deed and BylawsFull copy with the registration stamp from the Mercantile Registry (Registro Mercantil).Economic Activity & Beneficial Ownership DeclarationComplete and sign our internal form (KYB Protocol) to declare the business activity and ultimate beneficiaries.UBO IdentificationValid ID (DNI) or NIE of each individual holding more than 25% (high-resolution color copy, both sides).In case of Complex ownership structuresOwnership chart signed by the administrator detailing percentages down to the individual shareholders.In case of RepresentativesAppointment Deed or Power of Attorney and a Certificate of Good Standing/Authority from the Mercantile Registry (issued within the last 3 months), along with the representative's valid ID or NIE.Tax Registration (Model 036/037)Full document showing the business activity codes (IAE).Recent Bank CertificateBank Ownership Certificate in the company’s name (issued within the last 3 months).PayOk Payment services framework contractReview and sign the contract to activate your online payment terminal.
