PAYOK TERMS AND CONDITIONS OF CONTRACTING
PayOk Financial Services, S.L. (Payment Institution regulated by the Bank of Spain with license number BE 6928)
Last contract update: 14-04-2026
1. PROVIDER IDENTIFICATION
1.1 Entity details
1.2 Nature and regulation
PayOk Financial Services, S.L. (hereinafter, “PayOk” or “the Entity”) is a Payment Institution regulated under Spanish and European Union (EU) regulations, specifically Directive (EU) 2015/2366 (PSD2) and Law 10/2010, of April 28, on the prevention of money laundering and terrorist financing (“PML/TF”). Its authorization does not permit the taking of deposits, but rather the execution of payment services, subject to the control and supervision of the Bank of Spain.
PayOk maintains agreements with various acquiring banks, whose obligations and internal policies are transferred to the client within these Terms and Conditions.
2. DESCRIPTION OF THE SERVICES OFFERED
2.1 Virtual POS Set-up with 3D Secure for the sale of tangible products
2.2 Virtual POS Set-up with 3D Secure for the sale of intangible services
2.3 Limitations or prerequisites
3. CONTRACTING PROCESS
3.1 Contracting steps
3.2 Formalization
4. PRICES, TAXES, AND ADDITIONAL EXPENSES
5. METHODS OF PAYMENT
6. DELIVERY AND ACTIVATION OF THE SERVICE
7. RIGHT OF WITHDRAWAL AND CANCELLATION
8. DURATION, RENEWAL, AND TERMINATION OF THE CONTRACT
9. OBLIGATIONS AND RIGHTS OF THE PARTIES
9.1 Obligations of PayOk
9.2 Obligations of the client
9.3 Rights of PayOk
9.4 Prohibited businesses
In accordance with regulations and the provisions established by acquiring banks, PayOk declares the following businesses or activities unacceptable:
Adult content and services that violate the law, Binary options, Cryptocurrencies (if they do not comply with applicable regulations), Signal jammers or blocking devices, Drug paraphernalia, Drugs (soft or hard), Get-rich-quick schemes, Grow shops or products directly aimed at cultivating illicit drugs, Human body parts or bodily fluids (except hair/teeth), Human trafficking, Illegal wildlife trade of protected/endangered species, Intellectual property rights infringement, Deceptive marketing, Precious metals (gold, silver, platinum, palladium) offered as speculative investment, Products/services that promote hate, violence, discrimination, terrorism, or harassment, Pyramid selling schemes, Real estate property (not services), Sale of social media traction: "likes" or "views", Spyware devices/services/software, Sale of products/services illegal under applicable law, Tobacco (except e-cigarettes with specific regulation), Unlicensed financial advisors, Unlicensed gambling, Credits/currencies of virtual worlds exchangeable for cash or real products/services, Unauthorized weapons, ammunition, or related items.
PayOk may block the contract or operations if its use against this policy is detected, with the subsequent enforcement of liabilities.
10. LIMITATION OF LIABILITY
11. INTELLECTUAL AND INDUSTRIAL PROPERTY
12. PROTECTION OF PERSONAL DATA
13. CUSTOMER SERVICE AND COMPLAINTS
14. ALTERNATIVE DISPUTE RESOLUTION
15. GOVERNING LAW AND JURISDICTION
16. OTHER SECTOR-SPECIFIC CLAUSES
16.1 Prevention of Money Laundering (PML/TF)
The client shall comply with the submission of information and documentation requested under Law 10/2010, empowering PayOk to carry out the necessary verifications and to withhold funds or block suspicious operations.
16.2 Risk warnings
Our acquiring banks may impose additional security conditions and may even suspend or withhold payments linked to indications of fraud, security breaches, or regulatory non-compliance.
16.3 Conditions for professional use
Any natural or legal person may access PayOk's services, provided they comply with applicable regulations and do not engage in legal or contractual violations.
17. AMENDMENT OF TERMS CLAUSE
17.1 Modification of the Terms and Conditions
PayOk may amend these Terms and Conditions to adapt them to changes in legal regulations, requirements of supervisory authorities, technological improvements, or internal policies. The client will be notified at least thirty (30) calendar days in advance, unless a regulation establishes a different period or it is a legal obligation requiring immediate compliance.
17.2 Right of termination by the client
If the client does not accept the modifications, they may terminate the contract without penalty by communicating this prior to the effective date of the changes. Failure to notify within the indicated period will imply acceptance of the new conditions.
18. FORCE MAJEURE AND SERVICE CONTINUITY CLAUSE
18.1 Force Majeure
Neither party shall be liable for failures due to force majeure events, such as natural disasters, pandemics, war, massive cyberattacks, power failures, or government decisions that make the provision of services impossible.
18.2 Exemption from liability
For the duration of the force majeure event, the affected party shall not incur liability for delays or defaults but shall take reasonable measures to minimize its effects and resume normalcy as soon as possible.
18.3 Restitutional commitment
The affected party must immediately notify the other party of the existence of the force majeure event and make the necessary efforts to restore the service.
19. ANTI-FRAUD AND ABUSE PREVENTION CLAUSE
19.1 Right to monitor
PayOk reserves the right to monitor all transactions carried out on the platform to detect potential fraud, money laundering, abuse, or other improper uses.
19.2 Preventive blocking
If fraud or abuse patterns are detected, PayOk may block the client's account or the affected transactions while investigating their legitimacy, always informing the client to the extent permitted by law.
20. NOTIFICATIONS CLAUSE
20.1 Valid channels
Notifications between the parties may be made:
20.2 Validity of electronic communications
Electronic messages that verify date, authenticity, and destination shall be considered valid notifications with full legal effect.
21. SUBCONTRACTING CLAUSE
21.1 Authorization to subcontract
The client expressly authorizes PayOk to subcontract services required to provide a reliable and secure infrastructure (IT security, technical support) with specialized entities, provided that this does not impair confidentiality and data protection obligations.
21.2 Regulatory compliance
PayOk will guarantee that subcontractors comply with the same legal requirements governing this contract (PML/TF, GDPR, PSD2).
22. INDEMNIFICATION AGAINST THIRD-PARTY CLAIMS CLAUSE
22.1 Liability of the client
The client shall be solely responsible for third-party claims, including those from their own consumers, if such claims are based on an illegal or improper use of the PayOk platform or on transactions prohibited by law.
22.2 Exoneration of PayOk
The client shall hold PayOk harmless from damages, costs, or legal defense expenses that may arise from the commercialization of products or services contrary to the law or this contract.
23. AUDIT AND CONTROL CLAUSE
23.1 Audit rights
PayOk may, through its own personnel or an authorized auditor, verify compliance with contractual and regulatory conditions. The audit will be carried out with reasonable prior notice and within business hours, except in cases of justified urgency.
23.2 Collaboration of the client
The client undertakes to facilitate access to the information and documentation necessary for the audit, provided that it does not violate third-party rights or commercial secrets, and complies with legal requirements regarding data protection.
24. EXCLUSION OF WARRANTIES CLAUSE
24.1 Service availability
PayOk does not guarantee total, continuous, and uninterrupted availability of the service, although it will apply all due diligence to prevent interruptions or incidents.
24.2 Scope of the exclusion
Unless mandatory by law, PayOk shall not be liable for service deficiencies due to third parties (telecommunications operators, external networks) or due to fortuitous events/force majeure circumstances.
25. REGULATORY CHANGES MONITORING CLAUSE
25.1 Impact on operations
If a new regulation or directive from supervisory authorities (Bank of Spain, EBA) comes into force that alters the obligations of PayOk or the client, both parties agree to update the relevant provisions.
25.2 Adaptation of conditions
PayOk will notify the client of the necessary adaptations to safeguard the validity and efficiency of the service, without this constituting a unilateral modification of the contract that does not respond to said legal requirement.
26. ASSIGNMENT OF CONTRACT CLAUSE
26.1 Prohibition of assignment by the client
The client may not assign, in whole or in part, their rights or obligations under this contract to third parties without the express written consent of PayOk, unless authorized by a mandatory rule.
26.2 Right of assignment by PayOk
PayOk may assign this contract, in whole or in part, within its business group or to third parties, provided that the assignee complies with the applicable legal and regulatory conditions, giving due notice to the client.
RELEVANT EXTERNAL URLS
BY SIGNING THIS CONTRACT, THE CLIENT DECLARES TO HAVE READ, UNDERSTOOD, AND FULLY ACCEPTED ALL SECTIONS OF THESE TERMS AND CONDITIONS, ACKNOWLEDGING THEIR BINDING NATURE AND SUBMITTING TO CURRENT REGULATIONS AND COMPETENT AUTHORITIES.
In Molina de Segura, Murcia (Spain), on 14-04-2026.
Copyright © 2026 - Reg. No. M4249413 - PayOk Financial Services, S.L. All rights reserved.
LEGAL NOTICE, PRIVACY POLICY, AND COOKIES POLICY
1. LEGAL NOTICE
In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the identifying details of the company are outlined below:
Commercial registry
The company PAYOK FINANCIAL SERVICES, S.L., has been registered in the Mercantile Registry of Murcia, under Volume 2795, Book 0, Folio 168, Section 8, Page MU75166, Entry or Record 6, Date 11/10/2023.
Purpose of the website
Provision of financial and derived sector services related to PAYOK. This legal notice (hereinafter, the "Legal Notice") regulates the use of the website: www.payok.app.
Applicable legislation
In general, relations between PAYOK and the Users of its telematic services present on this website are subject to Spanish legislation and jurisdiction.
User access and use
The User is informed, and accepts, that access to this website does not imply, in any way, the beginning of a commercial relationship with PAYOK or any of its branches.
Intellectual and industrial property
The intellectual property rights of the content of the web pages, their graphic design, and codes are owned by PAYOK. Therefore, their reproduction, distribution, public communication, transformation, or any other activity carried out with the contents of its web pages is prohibited, even when citing the sources, except with the prior written consent of PAYOK.
Website content and links
PAYOK reserves the right to update, modify, or delete the information contained in its web pages, and may even limit or deny access to such information to certain users.
PAYOK assumes no responsibility whatsoever for the information contained on third-party websites that can be accessed via "links" or hyperlinks from any web page owned by PAYOK.
The presence of "links" or hyperlinks on the web pages of PAYOK is for informational purposes only and under no circumstances constitutes a suggestion, invitation, or recommendation regarding them.
2. PRIVACY POLICY
Through this data protection policy, PAYOK informs the users of its website about how their data will be managed, so that they may freely and voluntarily decide whether they wish to provide the requested information.
Privacy principles and guarantees
On this website, users' personal data is respected and protected. As such, you should know that your rights are guaranteed.
At PAYOK, we guarantee compliance with the following principles to safeguard your privacy:
Please note that this Privacy Policy may be modified to adapt to new regulatory requirements, so users are advised to review it periodically.
PAYOK has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE).
Data controller
For the processing of our users' data, we implement all the technical and organizational security measures established by current legislation.
Principles applied to personal information
In processing your personal data, we will apply the following principles which align with the requirements of the GDPR:
How did we obtain your data?
The personal data we process comes from:
For what purpose do we process your personal data?
When a user connects to this website—for example, to comment on a post, send an email, subscribe, or request a service—they are providing personal information for which PAYOK is responsible. This information may include data such as your IP address, name, physical address, email address, telephone number, etc. By providing this information, the user consents to its management and storage as described in this document.
The information capture systems used are:
PAYOK will not transfer personal data that could identify the user to third parties without prior consent.
What is the lawful basis for processing your data?
PAYOK is authorized to process your personal data based on the consent of the data subject, as provided for in Article 6.1.a of the aforementioned GDPR.
How long will your data be stored?
The personal data provided will be kept for as long as a commercial relationship is maintained, and, where applicable, for the years necessary to comply with legal obligations, or until the data subject requests the erasure of their data.
What are your rights when you provide us with your data?
Data subjects have the right to:
These rights can be exercised through our data protection officer via email at: dpd@valegalespaña.com.
Finally, we inform you of your right to file a complaint with the Spanish Data Protection Agency (AEPD).
Accuracy of data
The user is solely responsible for the veracity and correctness of the data sent to PAYOK, exonerating the company from any liability in this regard. Users guarantee and answer for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep it duly updated.
Security measures
PAYOK undertakes to use and process users' personal data confidentially, adopting the necessary technical and organizational measures to prevent its alteration, loss, unauthorized processing, or access. If a security breach occurs, PAYOK will notify the user without undue delay.
Acceptance, consent, and revocability
The user declares to have been informed of the conditions regarding personal data protection, accepting and consenting to the processing thereof by PAYOK. The consent provided is revocable at any time by notifying PAYOK.
3. COOKIES POLICY
Through this document, PAYOK sets forth its Policy on the collection and processing of cookies, in compliance with the provisions of Article 22.2 of Law 34/2002 (LSSICE).
What are Cookies?
Cookies are small files installed on your device when you access the web. Their functions include storing preferences, collecting statistical information, and facilitating navigation. Cookies do not provide references that allow the deduction of personal data. The user can configure their browser to notify or reject their installation.
Why are they important?
From a technical standpoint, they allow the website to work fluidly and adapt to your preferences. Furthermore, they help improve services through statistical information and make advertising more efficient.
How do we use Cookies?
Browsing this website involves the installation of the following types of Cookies:
How can I configure my preferences?
You can allow, block, or delete the Cookies installed on your computer by configuring your browser options:
What happens if Cookies are disabled?
If you block the installation of Cookies, certain services on our website will be disabled and the overall functionality of the page may be reduced.
What types of Cookies do we use at PAYOK?
| Cookie | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _cf_bm | payok.app | Used to distinguish between humans and bots to generate valid reports on website usage. | 1 day | HTTP Cookie |
| CookieConsent | payok.app | Stores the user's Cookie consent state for the current domain. | 6 months | HTTP Cookie |
| October_session | payok.app | Maintains user states across page requests. | 1 day | HTTP Cookie |
| PHPSESSID | payok.app | Maintains user states across page requests. | Session | HTTP Cookie |
Acceptance of Cookies according to user choice
If you continue browsing after being informed about our Cookies Policy, we understand that you accept the use of Cookies.
When accessing this website or application for the first time, you will see a banner informing you of the use of Cookies and where you can consult this policy. If you consent to the use of Cookies, continue browsing, or click on any link, it will be understood that you have consented to our Cookies policy and, therefore, to their installation on your computer or device.
In addition to the use of our own Cookies, we allow third parties to set cookies and access them on your computer. The consent to the use of Cookies from these companies is linked to browsing this website.
In Molina de Segura, Murcia (Spain), on 14-04-2026.
Copyright © 2026 - Reg. No. M4249413 - PayOk Financial Services, S.L. All rights reserved.
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