Acquiring & Gateway Integration Request
Optimize your processing with a payment institution regulated by the Central Bank of Spain. Secure acquiring, same-day response, and maximum acceptance rates. Apply now!
PAYOK TERMS AND CONDITIONS FOR CONTRACTING AND SERVICES
PayOk Financial Services, S.L. (Payment Institution regulated by the Bank of Spain, license number BE 6928)
Last contract update: 14-04-2026
1. PROVIDER IDENTIFICATION
1.1 Company details
1.2 Nature and regulation
PayOk Financial Services, S.L. (hereinafter, “PayOk” or “the Entity”) is a Payment Institution regulated under Spanish and European Union (EU) law, in particular Directive (EU) 2015/2366 (PSD2) and Law 10/2010, of 28 April, on the prevention of money laundering and terrorist financing (“AML/CFT”). Its authorization does not allow deposit-taking, but rather the provision of payment services, subject to the control and supervision of the Bank of Spain.
PayOk maintains agreements with several acquiring banks, whose obligations and internal policies are passed on to the client in these Terms and Conditions.
2. DESCRIPTION OF SERVICES OFFERED
2.1 Virtual POS registration with 3D Secure for the sale of tangible products
2.2 Virtual POS registration with 3D Secure for the sale of intangible services
2.3 Limitations or prerequisites
3. CONTRACTING PROCESS
3.1 Steps to contract
3.2 Formalization
4. PRICES, TAXES AND ADDITIONAL COSTS
5. PAYMENT METHODS
6. SERVICE DELIVERY AND ACTIVATION
7. RIGHT OF WITHDRAWAL AND CANCELLATION
8. CONTRACT DURATION, RENEWAL AND TERMINATION
9. OBLIGATIONS AND RIGHTS OF THE PARTIES
9.1 PayOk’s obligations
9.2 Client’s obligations
9.3 PayOk’s rights
9.4 Prohibited businesses
In accordance with regulations and the requirements of acquiring banks, PayOk declares the following businesses or activities inadmissible:
Adult content and services that infringe the law, Binary options, Cryptocurrencies (if not compliant with regulations), Signal jammers or blocking devices, Drug paraphernalia, Drugs (soft or hard), Get-rich-quick schemes, Grow shops or products directly aimed at illicit drug cultivation, Human body parts or bodily fluids (except hair/teeth), Human trafficking, Illegal wildlife trade in protected/endangered species, Intellectual property infringement, Deceptive marketing, Precious metals (gold, silver, platinum, palladium) offered as speculative investment, Products/services that promote hate, violence, discrimination, terrorism or harassment, Pyramid schemes, Real estate (not services), Sale of followers: “likes” or "views" on social media, Spy devices/services/software, Sale of illegal products/services under applicable law, Tobacco (except e-cigarettes with specific regulation), Unlicensed financial advisors, Unlicensed gambling, Credits/coins of virtual worlds redeemable for cash or real goods/services, Unauthorized weapons, ammunition or related items.
PayOk may block the contract or operations if use in violation of this policy is detected, with the corresponding liability claims.
10. LIMITATION OF LIABILITY
11. INTELLECTUAL AND INDUSTRIAL PROPERTY
12. PERSONAL DATA PROTECTION
13. CUSTOMER SERVICE AND CLAIMS
14. ALTERNATIVE DISPUTE RESOLUTION
15. APPLICABLE LAW AND JURISDICTION
16. OTHER SECTOR-SPECIFIC CLAUSES
16.1 Anti-Money Laundering (AML/CFT)
The client shall provide the information and documentation requested under Law 10/2010, authorizing PayOk to carry out the necessary checks and to withhold funds or block suspicious transactions.
16.2 Risk warnings
Our acquiring banks may impose additional security conditions and may even suspend or withhold payments linked to suspected fraud, security breaches, or regulatory non-compliance.
16.3 Conditions for professional use
Any individual or legal entity may access PayOk’s services, provided they comply with applicable regulations and do not commit legal or contractual violations.
17. AMENDMENT CLAUSE
17.1 Amendment of the Terms and Conditions
PayOk may amend these Terms and Conditions to adapt to legal changes, supervisory requirements, technological improvements, or internal policies. The client will be notified at least thirty (30) calendar days in advance, unless another period is set by law or immediate compliance is legally required.
17.2 Client’s right of termination
If the client does not accept the amendments, they may terminate the contract without penalty by notifying PayOk before the effective date of such changes. Failure to notify within the indicated period will imply acceptance of the new conditions.
18. FORCE MAJEURE AND SERVICE CONTINUITY CLAUSE
18.1 Force majeure
Neither party shall be liable for breaches due to force majeure, such as natural disasters, pandemics, armed conflicts, massive cyberattacks, power issues, or government decisions that make service provision impossible.
18.2 Exemption from liability
During the force majeure event, the affected party shall not be liable for delays or failures, but will take reasonable steps to minimize the effects and restore normality as soon as possible.
18.3 Commitment to restoration
The affected party must immediately notify the other party of the force majeure event and make the necessary efforts to restore the service.
19. ANTI-FRAUD AND ABUSE PREVENTION CLAUSE
19.1 Right to monitor
PayOk reserves the right to monitor all operations carried out on the platform to detect possible fraud, money laundering, abuse, or other improper uses.
19.2 Preventive blocking
If patterns of fraud or abuse are detected, PayOk may block the client’s account or affected operations while investigating their legitimacy, always informing the client as far as possible.
20. NOTIFICATION CLAUSE
20.1 Valid channels
Notices between the parties may be made:
20.2 Validity of electronic communications
Electronic messages that prove date, authenticity, and destination will be considered valid notifications with full legal effect.
21. SUBCONTRACTING CLAUSE
21.1 Authorization to subcontract
The client expressly authorizes PayOk to subcontract, with specialized entities, those services necessary to provide a reliable and secure infrastructure (IT security, technical support), provided this does not undermine confidentiality and data protection obligations.
21.2 Regulatory compliance
PayOk will ensure that subcontractors comply with the same legal requirements governing this contract (AML/CFT, GDPR, PSD2).22. PROTECTION AGAINST THIRD-PARTY CLAIMS CLAUSE
22. PROTECTION CLAUSE AGAINST THIRD-PARTY CLAIMS
22.1 Client’s responsibility
The client shall be solely responsible in case of third-party claims, including those of its own consumers, if such claims are based on unlawful or improper use of the PayOk platform or transactions prohibited by law.
22.2 Exemption of PayOk
The client shall hold PayOk harmless from damages, costs, or legal defense expenses that may arise as a result of the marketing of products or services that are contrary to law or this contract.
23. AUDIT AND CONTROL CLAUSE
23.1 Audit rights
PayOk may, through its own staff or an authorized auditor, verify compliance with contractual and regulatory conditions. The audit will be conducted with reasonable prior notice and during business hours, except in justified emergencies.
23.2 Client’s cooperation
The client undertakes to provide access to the information and documentation necessary for the audit, provided that this does not infringe third-party rights or trade secrets, and complies with legal requirements regarding data protection.
24. DISCLAIMER OF WARRANTIES CLAUSE
24.1 Service availability
PayOk does not guarantee total, continuous, and uninterrupted service availability, although it will make every effort to prevent interruptions or incidents.
24.2 Scope of disclaimer
Unless otherwise required by law, PayOk is not responsible for service deficiencies due to third parties (telecommunications providers, external networks) or to force majeure/fortuitous circumstances.
25. SUPERVISION OF REGULATORY CHANGES CLAUSE
25.1 Impact on operations
If a new regulation or guideline from supervisory authorities (Bank of Spain, EBA) comes into force altering the obligations of PayOk or the client, both parties undertake to update the relevant provisions.
25.2 Adaptation of conditions
PayOk will notify the client of necessary adaptations to safeguard the validity and effectiveness of the service, without this constituting a unilateral contract amendment unrelated to such legal requirement.
26. ASSIGNMENT OF CONTRACT CLAUSE
26.1 Prohibition of assignment by the client
The client may not assign, in whole or in part, their rights or obligations under this contract to third parties without the express prior written consent of PayOk, unless a mandatory rule allows it.
26.2 PayOk’s right to assign
PayOk may, within the corporate group or in favor of third parties, assign this contract in whole or in part, provided that the assignee meets applicable legal and regulatory conditions, and the client is duly notified.
RELEVANT EXTERNAL URLS
BY SUBSCRIBING TO THIS CONTRACT, THE CLIENT DECLARES THAT HE HAS READ, UNDERSTOOD AND FULLY ACCEPTED ALL SECTIONS OF THESE TERMS AND CONDITIONS, ACKNOWLEDGING THEIR BINDING NATURE AND SUBMITTING TO THE APPLICABLE LAWS AND COMPETENT AUTHORITIES.
In Molina de Segura, Murcia (Spain), on 14-04-2026.
© 2026 PayOk Financial Services, S.L. All rights reserved.
Legal Notice, Privacy Policy and Cookie Policy
1. Legal Notice
In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), the identifying details of the company are set out below:
Mercantile Register
The company PAYOK FINANCIAL SERVICES, S.L. has been registered in the Mercantile Registry of Murcia: Volume 2795, Book 0, Page 168, Section 8, Sheet MU75166, Entry 6, dated 11/10/2023.
Purpose of the website
Provision of financial services and related sector services associated with PAYOK. This legal notice (hereinafter, the "Legal Notice") governs the use of the website www.payok.app.
Legislation
In general, the relations between PAYOK and the users of its telematic services present on this website are subject to Spanish legislation and jurisdiction.
User use and access
The User is informed, and accepts, that access to this website does not in any way imply the start of a commercial relationship with PAYOK or any of its branches.
Intellectual and industrial property
The intellectual property rights over the content of the web pages, their graphic design and code are owned by PAYOK. Therefore, their reproduction, distribution, public communication, transformation or any other activity that may be carried out with the contents of its web pages is prohibited — even citing the sources — without the written consent of PAYOK.
Website content and links
PAYOK reserves the right to update, modify or delete the information contained on its web pages, and may even limit or deny access to such information to certain users.
PAYOK does not assume any responsibility for the information contained on third-party web pages that may be accessed via "links" from any web page owned by PAYOK.
The presence of "links" on PAYOK's web pages is solely for informational purposes and in no case implies any suggestion, invitation or recommendation regarding them.
2. Privacy Policy
Through this data protection policy, PAYOK informs the users of its website about how their data will be managed, so that they can decide freely and voluntarily whether they wish to provide the requested information.
Principles and privacy guarantee
This website respects and protects users' personal data. As such, you should know that your rights are guaranteed.
At PAYOK we guarantee compliance with the following principles in order to ensure your privacy:
Please note that this Privacy Policy may be modified in order to adapt to new regulatory requirements, so users are advised to review it periodically.
PAYOK has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD), as well as Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE).
Data controller
For the processing of our users' data, we implement all the technical and organisational security measures established by current legislation.
Principles applied to personal information
In processing your personal data, we will apply the following principles, which meet the requirements of the GDPR:
How did we obtain your data?
The personal data we process comes from:
For what purpose do we process your personal data?
When a user interacts with this website — for example, to comment on a post, send an email, subscribe or enter into a contract — they are providing personal information for which PAYOK is responsible. This information may include data such as the IP address, name, physical address, email address, phone number, etc. By providing this information, the user consents to its management and storage as described in this document.
The information collection systems are as follows:
PAYOK will not transfer personal data that can identify the user to third parties without prior consent.
What is the legal basis for processing your data?
PAYOK is entitled to process your personal data on the basis of the data subject's consent, as set out in Article 6.1.a of the aforementioned GDPR.
How long will your data be kept?
The personal data provided will be kept for as long as a commercial relationship is maintained and, where appropriate, for the years necessary to comply with legal obligations, or until the data subject requests the deletion of their data.
What are your rights when you provide us with your data?
Data subjects have the right to:
These rights may be exercised through our data protection officer at the following email address: dpd@valegalespaña.com.
Finally, we inform you of your right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
Accuracy of the data
The user is solely responsible for the accuracy of the data submitted to PAYOK, exempting the company from any liability in this regard. Users guarantee the accuracy, validity and authenticity of the data provided and undertake to keep it duly updated.
Security measures
PAYOK undertakes to use and process users' personal data confidentially, adopting the technical and organisational measures necessary to prevent its alteration, loss, unauthorised processing or access. Should a security incident occur, PAYOK will notify the user without undue delay.
Acceptance, consent and revocability
The user declares that they have been informed of the personal data protection conditions, and accepts and consents to the processing of their data by PAYOK. The consent given may be revoked at any time by notifying PAYOK.
3. Cookie Policy
Through this document, PAYOK sets out its Cookie Collection and Processing Policy, in compliance with the provisions of Article 22.2 of Law 34/2002 (LSSICE).
What are cookies?
Cookies are small files that are installed on your device when you access the website. Their functions include storing preferences, collecting statistical information and facilitating navigation. Cookies do not provide references from which the user's personal data can be deduced. Users can configure their browser to notify them of, or reject, the installation of cookies.
Why are they important?
From a technical point of view, cookies allow the website to work quickly and adapt to your preferences. They also help improve the services offered thanks to statistical information, and make advertising more efficient.
How do we use cookies?
Browsing this website means that the following types of cookies may be installed:
How can I configure my preferences?
You can allow, block or delete the cookies installed on your device through your browser settings:
What happens if cookies are disabled?
If you block the installation of cookies, certain services on our website will be disabled and the quality of the website's operation may decrease.
What types of cookies does PAYOK use?
| Cookie | Provider | Purpose | Expiration | Type |
|---|---|---|---|---|
| _cf_bm | payok.app | Used to distinguish between humans and bots, allowing valid reports to be generated on website usage. | 1 day | HTTP Cookie |
| payok_cookie_consent | payok.app | Stores the user's cookie consent status for the current domain. | 186 days | HTTP Cookie |
| October_session | payok.app | Maintains the user's state across all page requests. | 1 day | HTTP Cookie |
| PHPSESSID | payok.app | Maintains the user's state across all page requests. | Session | HTTP Cookie |
Acceptance of cookies by choice
If you continue browsing after being informed about our Cookie Policy, we understand that you accept the use of cookies.
When you access this website or application for the first time, you will see a window informing you about the use of cookies, where you can consult this cookie policy. If you consent to the use of cookies, continue browsing or click on any link, it will be understood that you have consented to our cookie policy and, therefore, to the installation of cookies on your device.
In addition to the use of our own cookies, we allow third parties to set and access cookies on your computer. Consent for the use of this company's cookies is linked to browsing this website.
Molina de Segura, Murcia (Spain), 14-04-2026.
Copyright © 2026 — Reg. No. M4249413 — PayOk Financial Services, S.L. All rights reserved.
Discover the PayOk FinTech blog—your trusted source of knowledge on digital payments, financial technology, and industry news.
Stay up to date on international payments, cost optimization, regulatory compliance, risk management, automation, sustainability, and the latest FinTech trends.
Improve your digital payment strategy with practical tips, verified information, and unique insights that will help grow your business safely, efficiently, and in compliance with legal requirements.
Find more useful resources and news on our LinkedIn page.
Sign in to PayOk
Use your Google or LinkedIn account
Already have an account? Sign in
We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our partners who may combine it with other information you have provided to them.
These help make the website usable by enabling basic functions like page navigation and access to secure areas. The website cannot function properly without them.
These let the website remember information that changes the way it behaves or looks, such as your preferred language.
These help understand how visitors interact with the website by collecting information anonymously.
These are used to display relevant content and ads, such as embedded YouTube videos.
Your consent applies to the domain payok.app. You can change or withdraw it at any time from the cookie icon. See our Privacy Policy.
Cookies are small text files that websites use to make the user experience more efficient. The law allows us to store cookies on your device if they are strictly necessary for the operation of this site. For all other cookie types we need your permission.